Before calling the support phone, try this.

In cases where you experience problems taking orders or your POS app runs slowly, it is a good idea to try restarting your POS app, as a lot of data can accumulate if it has not been closed for a long time. This can be done by pressing:

Modules -> Support -> Close the app.

In cases where this does not fix the problem, we refer to restarting the iPad.

 

In some cases, a slow POS can also be caused by the app not being updated. The same applies if printers misfire or certain features do not work optimally. Here you can appropriately go into the App Store on your iPad and check for updates. Simply search for Quickorder POS in the search field. The App Store can be tricky sometimes, so it's often necessary to tap on the app, as shown below, to see if there's an update.

 

Problems related to reports

If problems are experienced with closing reports or opening them/exporting them inside one's Quickorder POS app, where it gives an error message that deals with "data." In almost all situations, the problem can be fixed by deleting local data.

This is done under:

Modules -> Support -> Delete data.

ATTENTION This logs you out of the POS app, so it is important that you have your login before doing this.

 

 

Internet problems

Internet problems can often cause many problems in the POS app. If the app runs slowly, crashes or has problems accepting orders, this can often be due to your internet. The first thing you can do is look at the top of the screen on the POS, where this message will most often be seen.

 

Another thing you can do is to swipe down in the right corner at the top of the screen. Here you will be able to hold your finger on the wifi symbol to see if you are connected to a wifi and which one you are connected to.

 

It is important that you are connected to the right network and, in addition, that there is a "check mark" from a network, as it shows that you are connected to a Wi-Fi connection.

 

 

In connection with the internet, you can also check your internet speed. We recommend that you have an internet speed of 25mbps. This can be checked on the website called "Fast.com.