Troubleshooting - LAN Printers

If you are experiencing issues with your LAN printer, check if the problem matches the following and try the following steps:

Printer is not connected:

 

1. Restart

Often, it's the simple things that can make everything work again, so try doing this first.

1. Tap on the respective printer in the app under Modules > Printers.
2. Tap on Delete Printer.
3. Restart the iPad, printer, and the Quickorder app.
4. Reconnect by following these instructions.

 

Printer cannot connect:

1. Check the IP address.

The printer and iPad should be on the same IP address.

 

1. Turn off the printer > hold down the feed button > turn on the printer. It will now print a piece of paper with the IP address.
2. Go to Settings on your iPad and tap on Wi-Fi.
3. Tap on the i -button to view the IP address and check if it matches the one on the printer

 

If the iPad and printer are on the same network:

1. Try using a different internet cable for the printer.
2. Restart the router.

If the iPad and printer are not on the same network:

1. Contact us either by email at support@quickorder.dk or by phone at +45 71 99 26 24.

Note: If the Quickorder POS app has been deleted and reinstalled, LAN printers must be deleted and reconnected.